Troubleshooting card errors
Here is a detailed overview of the potential card errors and some solutions to common issues you may encounter when building your digital business cards.
What's in this article
- General Card Errors (0-11)
- Web Platform Errors (1000-1029) [Coming Soon]
- Apple/Google Wallet Platform Errors (2000-2015) [Coming Soon]
- Email Signature Platform Errors (3000-3023) [Coming Soon]
- QR Platform Errors (4000-4005) [Coming Soon]
- Miscellaneous Errors (5000+) [Coming Soon]
General Card Errors (0-11)
These errors typically occur during the pre-processing checks on your card before publishing changes.
0: No email address provided
This error occurs when an email address is not provided or found within this card.
How To Fix: A card email should be assigned when the card is created or on first publishing. If you are experiencing this error, please get in touch with support.
1: Invalid email address provided
The email address provided for this card is not in a valid format.
How To Fix: Check the email address and ensure it adheres to a standard email format (e.g., user@yourcompany.com ).
2: Fatal error while validating card
There was an unhandled error on the server while validating the contents of your card(s). This error is typically seen with other more detailed errors downstream within platforms.
How To Fix: Review downstream errors to identify the item causing the conflict. Typically, this is due to misaligned content (e.g., a phone number where a web URL is expected).
3: Fatal error while deploying card
There was an unhandled error on the server while deploying the contents of your card(s). This error is typically seen with other more detailed errors downstream within platforms.
How To Fix: Review downstream errors to identify the item causing the conflict. Typically, this is due to misaligned content (e.g., a phone number where a web URL is expected). If all looks fine, please try again or contact support.
4: Invalid image data provided
This error happens when the provided image data for the card isn't recognized or valid.
How To Fix: Double-check and ensure the image format is supported and the file isn't corrupted. If you need any more help, please feel free to contact support.
5: Invalid image data provided in contact card
This error arises when the image data for a contact card is not in a valid format.
How To Fix: Review the image file for the contact card and make sure it adheres to supported formats. If issues persist, contact support.
6: Failed while distributing valid card
This error occurs when there's an issue distributing a card that has been successfully published.
How To Fix: Check the recipient's email and retry distributing the card. If the problem continues, please get in touch with support for solutions.
7: Fatal error while pre-deploying card
This error suggests the server encountered a problem during the card's initial pre-deployment stage.
How To Fix: Try deleting the card and starting the process again.
8: Fatal error while saving card changes
This error indicates an issue when trying to save modifications made to the card. This could be caused by uploaded content or an issue on the server.
How To Fix: Review changes made to the card and repeat the same action. If the error continues, try refreshing the browser.
9: Could not fetch team URL
This error happens when the system cannot retrieve the team URL for the workspace team.
How To Fix: Review your workspace to ensure a workspace team URL has been set.
10: Could not set card web page URL
This error occurs when the system faces difficulties setting up the card's web page URL.
How To Fix: Verify the desired URL for the card's web page is accessible and correctly formatted. If the issue continues, please reach out to support.