Troubleshooting web page load errors

Sometimes, server or configuration problems can cause issues with loading and viewing Social Card web pages. If you see a screen like below when trying to view your web pages, here is what might be happening:

The associated business card was deleted

The simplest answer to this problem is that the business card associated with this web page has been deleted from the owner's workspace, and thus, the web page no longer exists.

The web page URL is incorrectly entered

We use the URL to identify which card and content to load. If the web URL entered into the browser does not match the expected formats, the web page will not load, and you'll be directed to this error page. The expected URL formats can be seen below:

Default URL: https://socard.me/{{ workspace_slug }}/{{ card_slug }}

Custom Domain: https://{{ custom_domain }}/{{ card_slug }}

The web page has not been properly published

If you've scanned a QR code or clicked a link and ended up on this page, it's likely that your QR codes are set up to link back to a web page but that page had problems that caused it to not successfully publish. This can happen for a number of reasons, but the most common is missing link information. You identify if this is the problem by navigating to cards // selecting the card // checking the card errors. Address the listed card errors (specifically those on the web page). When these errors are resolved, publishing the card and, specifically, the web platform will resolve the issue, and your web page should load as expected.

Invalid custom domain setup

If your workspace is using the custom domain for web pages feature, this error page may occur if the setup of your custom domain is not properly configured or the changes have not yet been propagated. For more details on configuring a custom domain for web pages, visit our custom domain guide.

Still trying to figure it out?

If none of this helps resolve the issues with your web pages, please contact us. Our support team will examine your workspace and cards to locate any problems.